Limited Liability
Wireless Prime is not responsible for personal data or items left in returned merchandise. Wireless Prime is not responsible for any consequential or incidental damage resulting from the sale, use, or return of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two days of receipt of merchandise and substantiated with visual evidence.
Warranty Policy & Instructions
Please refer to the product information to see specific warranty durations and terms. Peripheral items (e.g., power cables, mounting brackets) are not covered under warranty.
All warranty service requests must be initiated with the completion of our RMA form. To begin the return process, contact Wireless Prime via the contact form on wirelessprime.com
After completing the RMA form, a Wireless Prime associate will contact you within 3 business days with further instructions. Returns must abide by all of the instructions listed on the RMA form, and the auto-generated RMA-form response. Failure to do so may result in your return not being received or processed by our team.
After our team contacts you, take care to pack your return item carefully. Ensure that you use a traceable shipping service, and ensure that you send the tracking information to our team. We can not be responsible for lost packages, or damage incurred during shipping.
Warranty repairs will be addressed in the order received, within the capacity of our technician staff. We can not guarantee a timeframe of repair services prior to our technicians assessing your equipment. Our goal is to repair your equipment within 1-3 weeks. In some cases this may be up to, or exceeding 4 weeks. International warranty repairs may also exceed 1-3 weeks. Our technical staff does not work during national holidays, so this may factor in to repair timeframes as well.
North American Warranty Service
Warranty servicing includes service labor and return shipping cost. If rush return shipping is required, a fee will be charged.
Warranty servicing does not include repairing physical damage, or damage caused by routine usage.
Upon receiving your equipment, our technician will assess the issue and report if it is covered under warranty or not. This assessment is always free of charge, whether the issue is covered under warranty or not. If the issue is repaired outside of warranty coverage, you will be notified of the cost prior to repair. Repairs not covered by warranty will incur a return shipping fee.
Warranty repairs will be addressed in the order received, within the capacity of our technician staff. We can not guarantee a timeframe of repair services prior to our technicians assessing your equipment. Our goal is to repair your equipment within 1-3 weeks. In some cases this may be up to, or exceeding 4 weeks.
International Warranty Service
Warranty servicing includes service labor but not return shipping cost. Rush return shipping is available at an additional cost.
All items must be clearly marked as being sent for repair services, and not for commerce. Any customs, duties, taxes, or fees otherwise incurred by packages sent to us for any reason will be the sole responsibility of the sender.
Upon receiving your equipment, our technician will assess the issue and report if it is covered under warranty or not. This assessment is always free of charge, whether the issue is covered under warranty or not. If the issue is repaired outside of warranty coverage, you will be notified of the cost prior to repair. Repairs not covered by warranty will incur a return shipping fee.
Warranty repairs will be addressed in the order received, within the capacity of our technician staff. We can not guarantee a timeframe of repair services prior to our technicians assessing your equipment. Our goal is to repair your equipment within 1-3 weeks. In some cases this may be up to, or exceeding 4 weeks.
What is Covered by a Wireless Prime Warranty?
Our warranty covers issues in workmanship and functionality resultant from workmanship. Our warranty applies to tripod legs and fluid heads. Our warranty does not apply to peripheral items that are purchased individually or are included with packages.
Return Policy & Instructions
Returns may be initiated within 14 calendar days from the time you received your order. To begin the return process, contact Wireless Prime via the contact form on wirelessprime.com
After completing the RMA form, a Wireless Prime associate will contact you within 3 business days with further instructions. Returns must abide by all of the instructions listed on the RMA form, and the auto-generated RMA-form response. Failure to do so may result in your return not being received or processed by our team.
After our team contacts you, take care to pack your return item carefully. Ensure that you use a traceable shipping service, and ensure that you send the tracking information to our team. We can not be responsible for lost packages, or damage incurred during shipping.
All items must be clearly marked as being sent for return, and not for commerce. Any customs, duties, taxes, or fees otherwise incurred by packages sent to us for any reason will be the sole responsibility of the sender.
After the 14-day return period has ended, products may only be returned for warranty servicing.
Return Eligibility
If the item is returned in damaged physical condition, Wireless Prime reserves the right to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original packaging, and must include all packing material, accessories, and manuals. Wireless Prime can only refund a maximum of the original purchase price. Shipping and handling fees are non-refundable.
Return Due to Failure to Receive
If a package is returned to us as undeliverable based on the shipping information provided by the customer, all associated fees are the responsibility of the customer. If payment is refused by the customer, Wireless Prime reserves the right to withhold the value of the fees incurred from the original purchase price of the order. The order may be re-sent to the customer once the fees have been collected, along with additional shipping costs.
Refunds & Credits
Once we receive and inspect returned equipment, we will issue the allotted refund via the method of original payment. This may take up to 10 business days. Payment may be made in a method different from original payment if requested, but any fees associated with doing so are the responsibility of the customer.